For garage door companies
For garage door companies: the stuck-door call gets answered while you're on a ladder.
When a garage door won't open, the homeowner calls whoever answers first. The car is stuck inside, the door is hanging crooked, or there was a bang in the garage last night. Mainline Systems answers with a greeting in your shop's name and records the voicemail. If anything in it sounds unsafe, it's flagged urgent and you're alerted right away. It never tells anyone to work on a spring, and it never diagnoses the problem or quotes a price.
A day on the tools
Where the work slips away.
You can’t be on the tools and on the phone at once. These are the moments that cost garage door companies jobs.
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Spring and opener calls come in while you're mid-install with both hands on a torsion bar. The caller doesn't wait, so they try the next company on the list.
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You quote a new insulated door or an opener upgrade, and the homeowner says they'll talk it over. Then you never hear back, and nobody has time to follow up.
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A lot of your phone time goes to the same questions every time: single or double door, what's it doing, what opener brand, is the car stuck inside.
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Customers forget to leave a review, so your Google profile doesn't show how much work you actually do.
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After a spring job there's no reason to reach back out, so the customer doesn't think of you again until something else breaks.
The same day, with Mainline Systems running
It's 7:10 on a Monday morning. A homeowner in Beaverton hears a loud bang, and now the opener just hums. She calls your number while you're on a commercial install. She hears your greeting and leaves a voicemail: the door won't open, there's a gap in the spring above the door, her car is inside, it's a double door, and she gives the opener brand. The transcript is flagged urgent and emailed to you. You call her back from the truck, tell her to stay clear of the door and leave the opener alone, and fit her in that afternoon. When you mark the job done, she gets an email with your review link, the same one every customer gets.
How it helps
What Mainline Systems handles for garage door companies.
It runs on the number you already have. It never quotes a price and never diagnoses a problem. Those go to you.
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Missed-call recovery
A caller hears a greeting in your business name and leaves a voicemail, and you get the transcript right away so you can call the 'door won't open' customer back first. Texting turns on once carrier approval clears.
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Leads in the customer's own words, sorted for urgency, in your phone app. You get a job description, not just a name and number.
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Urgent calls first
If a voicemail mentions a loud bang, a broken spring or cable, a door off its track, or someone hurt, the voicemail is flagged urgent and you're alerted right away. It never gives repair steps or guesses at the cause.
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Homeowner proposal page
Upload your own estimate or photos from your phone. The customer can view, approve, decline, or ask a question from their phone. Prices appear only on the proposal you write. A Good/Better/Best builder is coming in December.
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Proposal follow-up emails on day 1, 3 and 7 that stop as soon as the customer approves, declines, or asks a question. There are no fake deadlines.
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Confirmation, day-before and same-day reminder emails, so you don't drive out to a locked garage.
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Review requests go to every customer you mark done, with the same link for everyone. Nothing is filtered or screened.
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A Customer File in your phone app that keeps each address's jobs, proposals, and notes in one place. About six months after each job you mark done, customers with an email on file also get a short check-in email in your name: how's the door working, anything else on their list, and the same review link everyone gets.
Built by a tradesman
Built by a tradesman who’s been in your boots.
Mainline Systems was built by someone who’s worked in the trades, not a software company. We won’t pretend to know your trade better than you do: the system never diagnoses, never quotes a price, and sends every technical question to you. What we do know is the part every trade shares: the phone ringing while your hands are full, and the bid that goes quiet because nobody followed up.
Jobs it’s set up for
Set up for the work you actually do.
We tune the list to what your shop takes on. A typical starting point:
- Broken torsion spring replacement (single or pair)
- Broken extension spring replacement / safety-cable install
- Snapped or frayed lift cable replacement
- Door off track / bent track / door fell
- Opener not working (no power, hums, runs but door doesn't move)
- Safety sensor (photo-eye) issues / door won't close
- Auto-reverse not working / opener needs service
- New opener install or replacement (chain, belt, wall-mount/jackshaft, smart/Wi-Fi)
- New garage door install (single, double, insulated, carriage-style, windowed)
- Damaged panel / section replacement (vehicle impact, dent)
- Roller, hinge, and bearing replacement / noisy door
- Weatherstripping and bottom seal replacement
- Keypad, remote, and smart-home programming
- Tune-up / safety inspection and lubrication
- Commercial rolling or sectional door service
What garage door companies ask us
Will the system tell homeowners how to fix their door or what a spring costs?
No. It never gives repair steps or guesses what's wrong. It never tells anyone to adjust a spring, cable, or bracket, and it never puts a price in a message. Technical and pricing questions go straight to you.
What happens when someone says the spring snapped or the door fell?
Your greeting tells callers to hang up and dial 911 if anyone is hurt or trapped. A voicemail about a snapped spring or a fallen door is flagged urgent, and you're alerted right away with their details, so you can call back, tell them to stay clear, and decide how fast to get there.
Can it tell a repair call from a new-door sale?
You see the customer's own words before you call back, so you can usually tell a repair call from a new-door lead, and nothing is booked until you confirm it.
I already have a dispatcher during business hours. Is this still useful?
It can be. It records and flags after-hours and overflow voicemails, follows up on open door and opener proposals by email, and sends reminder and review emails, which a busy dispatcher often doesn't get to. We'll check whether that's true for your shop on the audit call.
Who gets asked for a review?
Every finished customer, the same way. When you mark a job done, everyone gets the same review-request email with the same Google review link. Nobody is screened out first, and nobody is offered anything for a review. If someone is unhappy, you also hear about it privately so you can make it right.
What does it cost, and am I locked in?
It's month-to-month with no contract. We'll go over real numbers on the free audit call instead of making you hunt for a price.
Other trades we work with
Free Revenue Recovery Audit
See what your own phone is dropping.
The Revenue Recovery Audit is a 3-minute look at your own missed calls and reviews. No pitch deck, no obligation. If there’s nothing leaking, we’ll tell you that.
If it doesn’t put recovered jobs on your calendar in the first 30 days, you don’t pay the next month. Simple as that.
Month-to-month. No contract. Free audit, no obligation.