For roofers
The leak call comes in while you're on someone else's roof.
Most roofing work starts with a phone call, and most of the day you're somewhere you can't answer one. You're on a pitch with a nail gun when the first wet storm of the season hits and the leak calls start. Mainline Systems answers those calls with an honest greeting in your company's name, emails you each transcribed voicemail with the urgent ones first, and keeps your replacement bids from going quiet. It never prices a roof or tells anyone what's wrong with theirs.
A day on the tools
Where the work slips away.
You can’t be on the tools and on the phone at once. These are the moments that cost roofers jobs.
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Leak calls pile up during the first big rain of fall. If nobody picks up, the homeowner often calls the next roofer on the list.
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You can't safely answer a phone on a pitch, and by the time you're on the ground the caller may have booked someone else.
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Replacement bids are big, homeowners often collect more than one, and yours goes quiet while they 'think about it'.
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Insurance jobs stall between the adjuster visit and the signed contract, and nobody checks in.
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The finished re-roof looks great from the street, but nobody asked that customer for a review.
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Homeowners forget the inspection appointment and you drive across town to a locked gate.
The same day, with Mainline Systems running
It's the first wet Saturday in October. You're finishing a tear-off in Beaverton and miss three calls in an hour. Each caller hears your company's greeting and leaves a voicemail. The first, in Milwaukie, says water is dripping from a bathroom ceiling light. The transcript is flagged urgent and emailed to you with her number and exact words. The second caller, in Vancouver, wants a replacement quote on a roof he thinks is about 25 years old; his voicemail lands in your inbox to call back. The third is a past customer asking about moss; that one waits in your app inbox and shows in your 7 a.m. digest. When you get down, you know which call to return first.
How it helps
What Mainline Systems handles for roofers.
It runs on the number you already have. It never quotes a price and never diagnoses a problem. Those go to you.
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Missed-call recovery
A caller you couldn't answer hears a greeting in your company's name and leaves a voicemail; you get the transcript by email and in your phone app. Texting turns on once carrier approval clears.
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Urgent calls first
If a voicemail mentions water near lights or outlets, a sagging ceiling, a tree through the roof, a downed line, fire, or an injury, the voicemail is flagged urgent and you get an alert right away.
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Inspection requests instead of phone tag
Web customers pick a preferred window and you confirm it with one tap in the app.
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A proposal page the homeowner can use
Upload your own estimate or photos from your phone and send it by email or link. They can view, approve, decline, or ask a question from their phone. A Good/Better/Best builder is coming in December.
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Bid follow-up that stops on its own
Open proposals get polite follow-up emails on day 1, 3 and 7, and they stop as soon as the customer approves, declines, asks a question, or you close it out.
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Reminders before the truck rolls
Confirmation, day-before and same-day reminder emails for inspections and install days.
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The same review request for everyone
Every customer you mark done gets the same email with the same Google review link. Nobody gets screened out first.
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Included
About nine months after the job, customers you mark done who have an email on file get a short check-in email in your name: how's the roof holding up, anything else on their list, and the same review link everyone gets. Replies and new-project requests come straight to you.
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A Customer File for your shop
Every job, photo, proposal, and voicemail for an address in one place.
Built by a tradesman
Built by a tradesman who’s been in your boots.
Mainline Systems was built by someone who’s worked in the trades, not a software company. We won’t pretend to know your trade better than you do: the system never diagnoses, never quotes a price, and sends every technical question to you. What we do know is the part every trade shares: the phone ringing while your hands are full, and the bid that goes quiet because nobody followed up.
Jobs it’s set up for
Set up for the work you actually do.
We tune the list to what your shop takes on. A typical starting point:
- Active leak / emergency leak repair
- Storm or wind damage (missing shingles, lifted flashing, tree or limb damage)
- Roof inspection (pre-sale, insurance, age/condition)
- Full roof replacement / re-roof (asphalt composition shingle tear-off)
- Roof repair (shingles, flashing, vents, pipe boots)
- Moss removal and roof cleaning / treatment
- Gutter cleaning, repair, replacement, gutter guards
- Skylight leak repair or replacement
- Chimney flashing and cricket repair
- Low-slope / flat roof (TPO, torch-down, membrane) repair or replacement
- Metal roof installation
- Cedar shake repair or conversion to composition
- Attic ventilation / roof vent upgrades
- Insurance claim roof work (after adjuster visit)
- Emergency tarping
What roofers ask us
Will it tell homeowners what's wrong with their roof or what it'll cost?
No. Voicemails and questions like 'Is this covered by insurance?', 'Do I need a whole new roof?' or 'How much per square?' go straight to you. The system never puts a price in a message; the only prices a customer sees are on your proposal.
What happens when someone calls about a leak during a storm?
The greeting tells callers to dial 911 in an emergency. If the voicemail mentions water near lights or outlets, a sagging or bulging ceiling, a tree or limb through the roof, a downed power line, fire, smoke, or someone getting hurt, you get an urgent alert right away. The system never tells anyone to get on the roof, go into the attic, or tarp it themselves.
Can it handle insurance claim jobs?
You can note an insurance claim in the Customer File and send the proposal whenever you're ready, for example after the adjuster visit; the follow-up emails start from there. It never says anything about coverage, deductibles, or what insurance will pay, and it never offers to deal with the insurance company. Those conversations are yours.
I already use estimating or measurement software. Does this replace it?
No. Keep measuring and pricing the way you do now. Upload that estimate to the proposal page from your phone. Mainline Systems handles the follow-up after you send it.
Who gets asked for a review?
Every finished customer, the same way. When you mark a job done, everyone gets the same review-request email with the same Google review link. Nobody is screened out first, and nobody is offered anything for a review. If someone is unhappy, you also hear about it privately so you can make it right.
What does it cost, and am I locked in?
There's a one-time setup fee and a flat monthly fee, month-to-month with no contract. We'll go over the exact numbers on the audit call.
Other trades we work with
Free Revenue Recovery Audit
See what your own phone is dropping.
The Revenue Recovery Audit is a 3-minute look at your own missed calls and reviews. No pitch deck, no obligation. If there’s nothing leaking, we’ll tell you that.
If it doesn’t put recovered jobs on your calendar in the first 30 days, you don’t pay the next month. Simple as that.
Month-to-month. No contract. Free audit, no obligation.