For tree crews
For tree crews who can't answer the phone from forty feet up.
When you're in a harness with a saw running, the phone is in the truck. Mainline Systems answers missed calls with a greeting in your company's name and emails you the transcribed voicemail, flagged so you can tell a storm emergency from a removal you can bid next week, and it follows up the bids you've already written. It never quotes a price and never tells a homeowner whether a tree is safe.
A day on the tools
Where the work slips away.
You can’t be on the tools and on the phone at once. These are the moments that cost tree crews jobs.
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The storm-night call you couldn't take: a limb on the garage, the homeowner calls three companies, and the first one that answers gets the job.
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The removal bid you walked, measured and priced last week has gone quiet. The homeowner didn't say no. They just got busy.
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A lot of inbound calls are a quick trim, a stump, or a tree that's really the utility's problem. Sorting them by phone eats the hour you don't have.
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The crew finishes a clean takedown, hauls the chips, drives off, and nobody asks the customer for the Google review that would help win the next job on the street.
The same day, with Mainline Systems running
It's a windy Tuesday in November. Your crew is mid-removal in Beaverton and you miss a call from a homeowner in Vancouver. She hears your greeting and leaves a voicemail: a big fir limb has broken and is hanging over the back fence, nothing on the house or the lines, a truck can reach the backyard, and she'd like it handled this week. Because she mentioned a hanging limb, the transcript is flagged urgent and emailed to you. You see the alert between cuts, call her back that afternoon, and tell her to keep people, pets and cars clear. You upload your bid from your phone and it goes onto her proposal page. The next day she hasn't answered, so one short follow-up email asks if she has questions. She taps Approve that evening and the follow-ups stop.
How it helps
What Mainline Systems handles for tree crews.
It runs on the number you already have. It never quotes a price and never diagnoses a problem. Those go to you.
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Missed-call recovery in your company's name. Any voicemail about a tree on the house, on or near a power line, or blocking a road is flagged urgent and goes straight to you. Texting turns on once carrier approval clears.
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Every lead in the customer's own words, urgent ones first, so you know which jobs to call back and bid first.
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A proposal page where the homeowner can view, approve, decline, or ask a question about your bid. Upload your own estimate or photos from your phone. You set every number. The system never does. An options builder is coming in December.
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Bid follow-up emails on day 1, 3 and 7 that stop as soon as they approve, decline, or ask a question. They never mention price, discounts or deadlines.
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Confirmation and reminder emails before the crew rolls, so a locked gate or a car parked under the drop zone gets sorted out the day before instead of on site.
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Every customer you mark done gets the same review link. Nobody is screened first.
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Included
About six months after the job, customers you mark done who have an email on file get a short check-in email in your name: how's everything looking, anything else on their list, and the same review link everyone gets. Replies and new-project requests come straight to you.
Built by a tradesman
Built by a tradesman who’s been in your boots.
Mainline Systems was built by someone who’s worked in the trades, not a software company. We won’t pretend to know your trade better than you do: the system never diagnoses, never quotes a price, and sends every technical question to you. What we do know is the part every trade shares: the phone ringing while your hands are full, and the bid that goes quiet because nobody followed up.
Jobs it’s set up for
Set up for the work you actually do.
We tune the list to what your shop takes on. A typical starting point:
- Tree removal (whole tree, including dead or storm-damaged trees)
- Storm damage cleanup and emergency limb or tree removal on private property (tree on house, fence, vehicle or driveway)
- Pruning and trimming (crown cleaning, thinning, raising, deadwood removal)
- Clearance trimming off the roof, siding, chimney or gutters (not around utility primary lines)
- Stump grinding and stump removal
- Brush, debris and chip haul-away / storm cleanup
- Tree risk or health assessment by an arborist
- Permit-related tree work, e.g. Portland Title 11 removal and replanting permits
- Cabling, bracing and guying of limbs
- Hedge and shrub trimming / large-shrub removal
- Tree planting and replanting
- Lot or view clearing for small builders
What tree crews ask us
Storm days are my busiest. Can this keep up?
Every missed call gets your greeting and a recorded voicemail, however many come in at once. Calls about a tree on a house, a power line or a road are flagged urgent and go straight to you. Everything else is listed in your phone app so you can work through it in order.
Will it tell customers whether a tree is safe, or how much a removal costs?
No. It never judges a tree's health or safety and never puts a number in a customer message. Those questions go to you or your arborist.
What happens when a tree is on a power line?
Your greeting tells callers to hang up and dial 911 in an emergency, and a voicemail about a tree on a line is flagged urgent. You get an alert right away. The system never suggests your crew can clear a tree off an energized line. That work belongs to the utility and its line-clearance crews.
Who gets asked for a review?
Every finished customer, the same way. When you mark a job done, everyone gets the same review-request email with the same Google review link. Nobody is screened out first, and nobody is offered anything for a review. If someone is unhappy, you also hear about it privately so you can make it right.
I already have an answering service for storm season. How is this different?
An answering service takes a message. Mainline Systems also flags the urgent calls, emails you the transcript, follows up your bids, reminds the customer before the crew arrives, and sends the review request afterward. It works with your existing number, and we set it up and tune it for your company, and then it runs automatically.
What does it cost, and am I locked in?
Founding companies pay a one-time setup fee and a flat monthly fee. It's month to month with no contract. We'll go over the numbers on the audit call.
Other trades we work with
Free Revenue Recovery Audit
See what your own phone is dropping.
The Revenue Recovery Audit is a 3-minute look at your own missed calls and reviews. No pitch deck, no obligation. If there’s nothing leaking, we’ll tell you that.
If it doesn’t put recovered jobs on your calendar in the first 30 days, you don’t pay the next month. Simple as that.
Month-to-month. No contract. Free audit, no obligation.