Service
Review requests
Turn finished jobs into the 5-star reviews that win the next one — asked the same honest way, every time.
The problem
Most homeowners check Google reviews before they ever call a contractor — and the electrician with 8 reviews loses to the one with 80, even when the work is better. The problem isn't that your customers are unhappy; it's that nobody asks them at the right moment, and the busy, satisfied ones simply forget. Your competitors in the map pack didn't get there by luck. They asked, consistently, every single time.
How it works
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Ask after every completed job
When a job wraps, Mainline asks the customer how it went — the same simple ask, to every customer, while the good experience is still fresh. Consistency is what builds the count.
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Make the happy path effortless
When someone's happy, they get a direct link to leave a Google review in a couple of taps. Removing the friction is the difference between a 5-star they meant to leave and one they actually do.
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Catch problems privately, first
If someone isn't satisfied, their feedback comes straight to you so you can make it right — before it becomes a public one-star. You hear the hard stuff first, in private.
What your customer experiences
- Gets a short, genuine ask after the work is done: "Thank you for having us out — how did we do?"
- If happy, taps a link and leaves a review in under a minute instead of meaning to and forgetting.
- If something was off, gets heard privately and personally, with a real chance to make it right.
- Is never bribed, scripted, or told what to write — the same honest ask goes to everyone.
Reviews are the quiet scoreboard of local trade work: most homeowners read them before they call, and the shop with more of them wins jobs it never even bid against. Review requests make the asking automatic and honest — every finished job, the same fair way — so your reputation compounds instead of depending on whether you remembered to ask.
Questions electricians ask
Is this allowed under Google's and the FTC's rules?
Yes. The same ask goes to every customer, with no incentive of any kind, nobody is told what to write, and the public-review option is never hidden from an unhappy customer. It's built to be clean.
Do you filter out bad reviews?
No — review gating is against the rules and we don't do it. Unhappy customers can always leave a public review; we just make sure you hear their concern privately first so you can fix it.
What if a customer leaves a complaint?
You're alerted immediately and privately with their words, so you can reach out and resolve it personally. Often a well-handled problem becomes a loyal customer — and sometimes a good review anyway.
How many more reviews will I get?
We won't invent a number for you. What we can promise is that every finished job gets a consistent, well-timed ask — which is exactly what the shops at the top of the map pack do and most electricians don't.
The rest of the system
Missed-call recovery
When a call rings out, the customer gets an instant text from your business — before they dial the next electrician.
Learn moreLead response & qualification
We reply to new leads in under a minute, collect the details that matter, and put qualified appointments on your calendar.
Learn moreEstimate follow-up
Every open estimate gets a polite, persistent follow-up sequence that stops the moment the customer replies or books.
Learn moreFree Revenue Recovery Audit
See the jobs you’re missing — free.
The Revenue Recovery Audit is a 3-minute look at your own missed calls and reviews. No pitch deck, no obligation. If there’s nothing leaking, we’ll tell you that.
If it doesn’t put recovered jobs on your calendar in the first 30 days, you don’t pay the next month. Simple as that.
Month-to-month. No contract. A real person, not a bot.