Service
Lead response & qualification
Reply first, qualify in your words, and let the booked job show up on your calendar already sorted.
The problem
A lead that waits is a lead that's gone. Responding in under a minute converts dramatically better than even a 30-minute wait — but you can't be fast when you're elbow-deep in a panel. And when you finally do call back, you're playing phone tag, re-asking the same questions, and sometimes driving out to a job that was never the kind of work you want. Slow, unqualified leads cost you twice: the ones that vanish, and the ones that waste a trip.
How it works
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Instant first reply
Whether the lead comes from a missed call, a text, or a web form, Mainline answers within about a minute — in your shop's voice — so you're first, not fifth, to respond.
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Qualified in the questions you'd ask
We gather the job type, the address, timing, and whether it's a safety issue — the same things you'd ask on the phone — so you see a real job, not a name and number.
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Booked, flagged, or handed off
Qualified jobs go onto your calendar with the details attached. Anything urgent or out-of-scope gets flagged straight to you, so you decide what's worth the truck roll.
What your customer experiences
- Reaches out and hears back almost immediately — not hours later — so they stop shopping around.
- Answers a few simple questions by text instead of repeating themselves on three calls.
- Gets offered a real appointment window and books it, feeling like your shop has its act together.
- Never gets hard-sold, pressured, or quoted a price by text — just helped toward the next step.
Speed-to-lead is the single most-studied number in home services, and it’s brutal: the contractor who answers first usually wins, and the gap between one minute and thirty is enormous. Lead response and qualification is how Mainline makes you the fast one without chaining you to your phone — a prompt reply, the right questions, and a job on the calendar that’s actually worth your truck.
Questions electricians ask
What counts as a qualified lead?
One where we've confirmed the job type, the service address, and the timing, and it's the kind of work you take. You set what matters; we collect it before it hits your calendar.
Will it book jobs I don't want?
No. We qualify against your rules — service area, job types, and any red flags — and flag the edge cases to you instead of auto-booking them. You stay in control of your schedule.
Can it answer technical questions about the job?
It won't pretend to be the electrician. Technical questions get passed straight to you — the system's job is to respond fast, qualify, and book, not to give electrical advice.
Does it work with the calendar I already use?
Yes — the goal is that booked jobs land where you already look, so your morning digest and your calendar tell the same story. We set that up with you during onboarding.
The rest of the system
Missed-call recovery
When a call rings out, the customer gets an instant text from your business — before they dial the next electrician.
Learn moreEstimate follow-up
Every open estimate gets a polite, persistent follow-up sequence that stops the moment the customer replies or books.
Learn moreAppointment reminders
Confirmations and reminders that cut no-shows, with easy rescheduling — so your drive time doesn't get wasted.
Learn moreFree Revenue Recovery Audit
See the jobs you’re missing — free.
The Revenue Recovery Audit is a 3-minute look at your own missed calls and reviews. No pitch deck, no obligation. If there’s nothing leaking, we’ll tell you that.
If it doesn’t put recovered jobs on your calendar in the first 30 days, you don’t pay the next month. Simple as that.
Month-to-month. No contract. A real person, not a bot.