Service
Estimate follow-up
The estimate you already wrote, followed up until you get a yes, a no, or a reason.
The problem
You spent an hour measuring, writing, and pricing the estimate — and then it sat. Not because the customer said no, but because they got busy and you got busy. This is the most expensive leak of all, because the work is already won; it just needs a nudge. Most electricians send the estimate and hope. The ones who follow up a few times book noticeably more of the same jobs, from the same leads, for the same effort already spent.
How it works
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Every estimate enters a follow-up rhythm
When you send an estimate, Mainline starts a sequence that checks in over the following weeks — friendly on day one, a little more direct by day thirty — so it never gets forgotten.
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It escalates, then stops on a dime
The moment the customer replies, books, opts out, or you close it out yourself, the follow-ups stop. No one gets pestered after they've answered — that's built in, not optional.
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You hear only when it matters
When a customer says yes or asks a question, you get an alert with their words and what it means, so you can pick up a job that was sitting cold an hour ago.
What your customer experiences
- Gets a genuinely helpful nudge instead of silence: "We sent the estimate for your panel upgrade — any questions?"
- Can reply YES to get on the schedule, ask a question, or say "not now" and be left alone.
- Never sees a price pressure tactic, a fake deadline, or a discount gimmick — just a straight check-in.
- Feels followed up with, not chased — the tone stays professional the whole way through.
Estimate follow-up is where most electricians are quietly losing the most money, because the hard part is already done. The quote is written, the customer wanted the work, and all that’s missing is a few timely, respectful check-ins. Mainline runs them automatically and stops the instant you get an answer — so the jobs you already bid stop slipping away in the gap between “I’ll think about it” and silence.
Questions electricians ask
How many times will you follow up?
A measured sequence over about a month — enough to get an answer, not enough to annoy. It escalates in directness and then closes itself out if they never respond. You can stop it any time.
Does it ever discuss the price or discount the job?
Never. The estimate amount is never put in a customer message, and there are no discounts, deadlines, or pressure tactics. Follow-up is about getting an answer, not negotiating.
What happens when the customer says yes?
The sequence stops immediately, the customer is told your office will set things up (or sent a booking link), and you get an alert with their reply so you can move.
Can I follow up on estimates I wrote before signing up?
Yes — we can load your open estimates so the ones already sitting cold get a professional nudge too. That's often where the first recovered job comes from.
The rest of the system
Missed-call recovery
When a call rings out, the customer gets an instant text from your business — before they dial the next electrician.
Learn moreLead response & qualification
We reply to new leads in under a minute, collect the details that matter, and put qualified appointments on your calendar.
Learn moreAppointment reminders
Confirmations and reminders that cut no-shows, with easy rescheduling — so your drive time doesn't get wasted.
Learn moreFree Revenue Recovery Audit
See the jobs you’re missing — free.
The Revenue Recovery Audit is a 3-minute look at your own missed calls and reviews. No pitch deck, no obligation. If there’s nothing leaking, we’ll tell you that.
If it doesn’t put recovered jobs on your calendar in the first 30 days, you don’t pay the next month. Simple as that.
Month-to-month. No contract. A real person, not a bot.